Servicedesk api v3 It uses the Authorization Code Grant Type to obtain the Authorization Code / Grant Introduction. Make sure you don't invoke an API that might result in unintended consequences. of milliseconds from Jan 1, 1970 ). NET. For more queries related to the integration, kindly contact our Applications manager support team at appmanager-support@manageengine. I use Invoke-RestMethod instead of Invoke-WebRequest, since I had so much trouble using WebRequest with the SDP API, and pass the data body as URL parameters using HttpUtility and UriBuilder. location /api/v3/mobile_devices { # Below to configure the servicedeskplus server details https://help-desk-migration. serviceDesk - Return additional details for each service Hi, I am a beginner and trying the API. DOWNLOAD NOW. This API is built using REST principles, which ensures predictable URLs that make writing applications easy. But, i don't want a single request,I want to access the whole set of requests. 4. 15, 2024. To use our API you must satisfy these prerequistes. Add CI Type Attributes. The "Close Request" API call is used to close a request. Get CI Type Count. When ME SDP On Demand used the earlier API, I could successfully attach files to a Request. {IP OR FQDN}:8080/api/v3/ Yes: API root of the ServiceDeskPlus instance. Unable to authenticate. I can't seem to get the syntax correct. Hello, I am working on a project to import our company's assets data into our local database system using the ServiceDesk API. Learn what this means for you. A valid ManageEngine ServiceDesk Plus Cloud login (username and password). Update CIs. Introduction: REST API acts as a bridge between ServiceDesk Plus MSP and other applications. From automatically adding a device into OpManager when it is onboarded into your IT asset management tool, to adding assets into Stack Overflow for Teams Where developers & technologists share private knowledge with coworkers; Advertising & Talent Reach devs & technologists worldwide about your product, service or employer brand; OverflowAI GenAI features for Teams; OverflowAPI Train & fine-tune LLMs; Labs The future of collective knowledge sharing; About the company Visit the blog ServiceDesk Plus API v3 - Service Request. Used in business rules and it works. But to fill the mandatory fields if any and close a request simultaneously, the "Update Request" API call can be utilized. V3 Attachment API Migration Document - SDP help desk guide. Log into your ServiceDesk Plus account as an admin. My site is using this on premises, and I've got access to the API tools, and an API Key, but I am having difficulties with getting the API to return me a working I figured it would be worthwhile to share the PowerShell script I have that uses API v3 for working with requests. Access the mentioned URLs to make use of the different versions. A unique key is generated for a technician with login permission in ServiceDesk Plus application. To generate the API key, under User block navigate to Admin > Technicians. On the other side, in case you want to generate the API key to a new technician, ServiceDesk Plus Cloud is a robust ITSM solution that helps businesses streamline IT support operations and manage tickets efficiently. Note: Only an administrator can generate the authentication key for technicians with login permission. Can anyone help with this simple attempt to update a Request using the v3 API syntax? I am currently using PostMan to test the API and can generate AuthTokens, Retrieve a list of Requests, and Create a Request, Retrieve the newly created request. {'response_status': {'messages': [{'status_code': 4001, 'field': 'input_data', 'type': 'failed', 'message': 'Value not present for input_data'}], 'status': 'failed'}} Passing serialized DTO object in the Get request is not the proper way of implementing an API. Refer the changes made in URL for each module under their corresponding headings. In the case of request operations, it provides a convenient method to raise requests directly into ServiceDesk Plus MSP without logging into the application. SD-113738 : An extra cell is displayed with the table in the asset notification email received in the desktop outlook application. It’s now easy to integrate ManageEngine products into your existing infrastructure. With features like incident management, automation, and a self-service portal, it enhances IT service delivery while being accessible from anywhere in the cloud. Debugging Tip When you test a custom function, start_time (datetime) Represents a date/time as a JSON Object. Freshservice helps IT organizations streamline their service delivery processes with a strong focus on user experience and employee happiness. I'm trying to use the ServiceDesk Plus API to add an attachment to an existing request using C#. list_info object must be used as parameters for the requesting URL not as form data. Documentation to refer the same. Hopefully this will help some people that are trying to use this. Get CI Type Details When I make the following API call I get results from the default IT Helpdesk instance: action_taken_on (datetime) Represents a date/time as a JSON Object. I can successfully query it using PostMan but not C#. {"id": 101, With API, ManageEngine ServiceDesk Plus MSP operations can be accessed from other applications or web services. REST API acts as a bridge between ServiceDesk Plus Cloud Application Programming Interface (API) is used to integrate various applications and facilitate sharing of data between them. Step One Register an OAuth If you make any API calls by using invokeurl while testing the custom function, the API will be invoked. Dear Users From ServiceDesk Plus MSP version 10. Is this still the most up to date documentation? I create a ticket via API and the requester is new, so there is no e-mail for the requester yet. Extract or input data in an XML or JSON format between Zoho apps and any third-party app. Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP. I'm looking to fetch information from ticket requests in MESD via the REST API in Powershell, but being totally new to REST API I feel like I'm in over my head a little formatting the request correctly. Please note, We released SDP MSP - 10528 today with the latest corresponding V3 API's and the API documentation is bundled in the application This Knowledge Base article outlines the process of establishing field dependency in ServiceDesk Plus using CSV data and Field/Form Rules. It is important that: This is with ME SDP On Demand. The REST APIs are for developers who want to integrate JIRA Service Desk with other applications, and for administrators who want to script configuration interactions with JIRA Service Desk. retrieve() . General differences between V2 and V3 APIs : Change: V2: V3: Comments: URL change /sdpapiv2 /api/v3 . manageengine. ServiceDesk Plus Cloud API is built using REST principles which ensures predictable URLs that makes writing applications easy. What is the proper format for the URL to return a list of all the technicians. Add CI Type. Guides. I'd like to use v3 as described here - https://www. United States - Data centre last_updated_time (datetime) Represents a date/time as a JSON Object. This will be applicable all over the user related API Does anybody have an example of using API V3 input_data to get all requests using a user created View/Filter. Key Concepts. The integration can be achieved with any third-party (external) Introduction. start_index - start index to get records. I'm trying to add request to servicedesk plus using python. Get request supposed to be having params rather than a serialize object. Would contain the value and the display_value attributes. Maybe this help? Since you are using API V3, ServiceDesk Plus Cloud API is built using REST principles which ensures predictable URLs that makes writing applications easy. Import required packages 2. xml"; BufferedReader in = new BufferedReader(new InputStreamReader(new FileInputStream(fileName), "UTF8")); start_time (datetime) Represents a date/time as a JSON Object. Thanks for always being there for me! You guys are the greatest!” Leia Powell, Network Technician “I have always had a last_updated_time (datetime) Represents a date/time as a JSON Object. getRequest(); We have made some changes to the format and field names in the Solution V3 API (URLs starting with /api/v3/solutions) effective from version 11200. api/v3/workstations; Generate a Technician Key Token. Following screenshot highlights a request ID The main class "API" is used with your manage engine API key to access the common commands. Execute Script action in business rules lets you validate requests and update field values to automate request workflows. Step by step guide on how to change web server port in windows and linux machines with ServiceDesk Plus. The communication of information happens via HTTP Request. In further lines of code, you can use the 'resp' variable like any other variable. We recommend incorporating the changes as early as possible. Check our use cases and sample command to execute business rule Request custom functions can be used in business rules, request custom triggers, request life cycle, and request timer actions. I want to access the list of requests in the service desk programmatically via REST APIs. IN this community, i see it says goto zoho. Resources Automatically convert any alarms or triggers from IT monitoring tools into ServiceDesk Plus tickets using the Servlet or REST API integration. However, what are the parameters needed to close a ticket ? Thank you very much. PostMan allows to export code for various languages, including RestSharp which uses C# and . I use a slightly different approach though. API Calls to External Applications Build integrations for Zoho using any programming language and infrastructure. We are working towards migrating our production environment up to build 11104 from 10513, and in doing so we will need to replace many of our scripts. Seamlessly push data from ServiceDesk Plus to other third-party applications. Users ServiceDesk API V3 - Update a Request. Users I'm integrating ServiceDesk with an external system. com/servicedesk-plus/?utm_source=youtube&utm_medium=social&utm_term=assistance-setting-up-your-data-migration-with-help-desk-migr ServiceDesk Plus now uses Endpoint Central (formerly Desktop Central) Agents for Asset Scan. There are 8 different domains for ManageEngine ServiceDesk Plus Cloud’s APIs, and you will have to use the one that is applicable to you. toEntity(Request. Hi, we're trying to get all requests based on certain criteria via the V3 API web services. created_time (datetime) Represents a date/time as a JSON Object. Here are some key points: Endpoints: The API consists of various endpoints that allow you to interact with different functionalities of ServiceDesk Plus. 0 of this connector from working with and I cannot find a pagination strategy in the rest api documentation of Manage Engine. To avoid interruption and failures, the changes and differences listed here scheduled_end_time (datetime) Represents a date/time as a JSON Object. ServiceDesk API V3 - Update a Request. Click on the profile image and then Can you, please help me figure out how to get a list of assets via the API v3? First am requesting a token that has enough permissions to multiple scopes: As a result, I can successfully access the requests endpoint: However, when I am trying to get a ServiceDesk Plus Cloud API is built using REST principles which ensures predictable URLs that makes writing applications easy. We recommend to update your existing user API to the latest version (v3 API) for a hassle-free access to the application. I'm passing a input_data parameter with start_index and row_count to the request (as I do successfully with the requests API), but the server ignores that and just gives me the first 10 projects continually. The only portal - represents the url name of the portal. With regard to REST API, I am able to access only 1 particular request with the help of the request id. 0. Learn More Dear Users You can refer to the latest API document from our online demo page available here. () none worked and return with 500 Laravel integration with ManageEngine ServiceDesk Plus API - onbalt/servicedeskplus-api You will find the field “API Name”. The REST API authenticates users using Authtoken, thus eliminating the need for users to separately log into ServiceDesk Plus to carry out the required operations. Solved: I'm working on an API connection from Jira servicedesk, where I try to create a request via API, whenever I try to do the test in Postaman Atlassian Community logo Product Q&A Groups Learning Events Any external products, web clients, or desktop applications that are integrated into ServiceDesk Plus MSP via the V1 APIs would be impacted (particularly integrations that use the Request API). Jira Service Management Cloud. there is no POST method for this. If not personalized, default format would be used. For all the attachment API's, the file should be passed with a parameter name "input_file" and only one file is allowed per call. xml"; BufferedReader in = new BufferedReader(new InputStreamReader(new FileInputStream(fileName), "UTF8")); V3 API . Reply a request through v3 API (Postman) EVENTS The ServiceDesk Plus Support Team will be there for you day and night. Also, you have to encode the body and send it. class) . Using this, you can choose to log out from ServiceDesk Plus MSP only or from all the services integrated ServiceDesk Plus Cloud is a robust ITSM solution that helps businesses streamline IT support operations and manage tickets efficiently. close_details_updated_on (datetime) Represents a date/time as a JSON Object. Dashboard. We recommend you upgrade to the latest version to continue receiving support. Don’t get confused Access API through third party tools in ServiceDesk Plus - Java using apache client, python using HTTP for request and browser plugins. The support for the existing version will be dropped after September 30, 2021. Hi, I know similar questions have been asked a few times but I can't find a clear answer so I'll ask for my specific scenario. REST API acts as a bridge between ServiceDesk Plus Cloud WebClient. CI-ID of the newly added entry is returned along ManageEngine ServiceDesk Plus Cloud is hosted at multiple data centers, and therefore available on different domains. I am aware that from the service desk plus UI, I can access all the requests. Freshservice is a cloud-based IT Service Management solution that was designed using ITIL best practices. CI (Configuration Item) CI Type (Configuration Item Type) CI Relationships (Relationship between Configuration Items) Visit the following pages to know more about CMDB API: Add CIs. It keeps telling me it's missing something. create(). Thank you. ServiceDesk Plus MSP supports SAML single logout service. Configuring OAuth Authentication. Api Documentation for REST API has information about operation GET_REQUEST (demo on-premise) where request ID is required ( http://<servername>:<port number>/sdpapi How do I generate the API key? The authentication between ServiceDesk Plus and integrated application is through an API key. . TRY SERVICEDESK PLUS MSP FREE FOR 30 DAYS. I tried the follow request in the Admin -> API section and Postman. We recommend The V3 API format for Project, Task, and Worklog has been revised. To consume the latest format of the API, update the value for Accept key under Headers as shown below: Refer to the below configurations to configure the ServiceDesk Plus server name/IP and port. Click Admin -> Technicians icon under User block. The REST API authenticates users using The numerous help desk tickets raised in your organization are organized and tracked in the Requests module. To view the V3 API documentation, click here. 1. Impact: Any external products, web clients or desktop applications Refer to the V3 API documentation tool available within the application Establishing two-way communication between ServiceDesk Plus and ServiceNow is done in 4 steps. Once an administrator builds this integration between Identity Security Cloud and a service desk, users can use Identity Security Cloud to raise and track tickets that are synchronized between Identity Security Cloud and the service desk. com . " Which is it, zoho or technician key? Is there some process Writing a Custom Script Using Python You need working knowledge of: * JSON * Python Custom Script File Structure. But, I get all data (5 tickets) from Postman, not filtered. This post described the use of a python script to share requests to users specified in a request field. To consume ServiceDesk Plus APIs, you must satisfy these prerequisites: 1. To generate the API Key, click Admin -> Note: . On the online community, they serve as thought leaders, product experts, and moderators. The REST API authenticates users using API Key, thus eliminating the need for users to separately log into ServiceDesk Plus to carry out the required operations. get() . To access the worklog which has the parent entity, the respective parent module's name and its ID need to be provided (in case if it has the grand/g-grandparent, the IDs need to be provided for them too in the URL). All I want to do is simply pull the rest and Here is a guide on how to generate an API token for your ServiceDesk Plus account: 1. The communication happens via HTTP Request. getBody() . If required, you can also have an option to create your web form using API. The portal url name for each portal will be present in ESM Directory>Service Desk Instances. Support for Server products ended Feb. The given example gets 3 records starting from index 1. Hello, Can i use API v3 running ServiceDesk PLus version 9. A sample query is curl -H "Accept: Manage Engine Service Desk Integration using REST ServiceDesk Plus. Hello, I would like to know if it is possible to get a list of open request, that have a certain subject, and status is open using the Cloud API for ServiceDesk Plus? It looks like it might be possible, but I am fairly new to HTTP Rest Request and Access API through third party tools in ServiceDesk Plus - Java using apache client, python using HTTP for request and browser plugins. This will be applicable all over the user related API created_time (datetime) Represents a date/time as a JSON Object. REQUEST DEMO | GET QUOTE | LIVE DEMO | VISIT WEBSITE. Home. Contact. The ServiceDesk Plus' agents for scanning and the remote control tool will now be replaced with the Endpoint Central (formerly Desktop Central) '. What I'm struggling with is how do I specify either where the attachment is on disk or (preferably) provide the attachment as a byte array. New to M365 Manager Plus? Start your free trial. As with a lot of these things its pretty simple but not How can I help you ? Overview. This is the reference document for the REST API and resources provided by JIRA Service Desk. SD-113597 : Issue with the sample code published in the doctool for Add Attachment API. Understanding the core concepts of the ServiceDesk Plus API is crucial for effective integration. The rate of API calls is limited to 100 per minute by default. You can migrate to Computers API api/v3/asset_computers "workstation_udf_fields" available in the Workstation JSON object will be deprecated. 0) Very first step to call ServiceDesk API is you need to register OAuth App in Zoho Portal. The Requests module enables you to handle tickets promptly, assign I'm trying to use the API with Servicedesk Plus On Demand, and I'm confused as to which version to use. Masterclass 2022 Switch to User Guide > Changes and Differences in Task-related API Operations The task-related V3 API operations have been revised. 6, support for Requester and Technician related APIs (v2 API) will be discontinued. Configure ServiceDesk Plus V3 to work with Google Security Operations SOAR How to generate API Token. I’ve just successfully connected to ServiceDesk Plus with the WebApi plugin, for those looking to set this up for themselves the steps and settings below should get you going. Only one The reason why the Jira ServiceDesk REST API docs do not state anything about a POST method for this because. This is achieved using an The Freshservice API. I am following the instructions to generate authtoken for v3 using Zoho. This document captures the changes in the new Attachment V3 API. How to access API using third party tools? \Downloads\API-INPUT-XMLl\ADD_ATTRIBUTE\pick-list. The API response must be treated as the 'Map' data type. If no result format specified then API will return output in JSON format. In the API v3 documentation, it says generated a technician API key. To create an issue, you will need to know certain key metadata, like the ID of the project that the issue will This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus systems using the REST API. The requests are sent using HTTP Method and the operations performed REST API - User Guide Introduction Getting started Getting started Pre Requistics Multiple Data centres OAuth 2. 0 protocol for authentication. REST API. REST API acts as a bridge between ServiceDesk Plus Cloud and other applications. The attachment seems to be uploaded (status code 200), but it does not appear on the Request screen. Only 5 ticket in the system. The ServiceDesk Plus API allows customers to perform all operations that they do with the web client. Introduction. Hello, I've been looking for a solution going forward to a way to automate reporting using the API V3 solution within ServiceDesk Plus. 4 build 9422 ? Hi, I'm using the API to create tickets from another system, which works fine. Community Leaders are connectors, ambassadors, and mentors. Add CI Relationships. I have been able to GET asset list data Hi, I have a problem with adding attachments to requests using the API V3. Edition Maximum API Calls; Free Edition: 15,000: Standard Edition: 200,000: Professional Edition: 500,000: To understand the APIs available in ServiceDesk Plus MSP and their structures, refer to the V3 API documentation in the application (Admin >> General >> API). If a login for the The ESM version has some changes towards the user/technician APIs. Whenever you perform operations on an entity/module (request, project, change, and asset) by triggering API calls, you must pass the corresponding ID in the API URL. This API follows HTTP rules, enabling a wide range of HTTP clients can be used to interact with the API. ; Authentication: The API uses token-based authentication. You can use scripts for validation of requests that involve complex conditions, requests that use third-party application inputs, and for validations based on service template resources. This one also works and provides lots of request results: Error scenario: Code: HTTP code: Example response (content of response_status object) Id or Name given in Input does not exist or not in use or user cannot set the value Start Index is used to mention the index from which the data records needs to be fetched. I am trying to create a fetch call to servicedesk plus system but I keep getting 400 error, I understand that the request I made is not what the server wanted but in postman, I do manage to send that Hi, I'm already confused with the authentication as all ME documentation refer to the same thing as different names: technician key, API key, authtoken Then you have the ServiceDesk Plus On Demand and On Premise too, I'm not sure if ServiceDesk Plus V3. Please advise if anywhere I should adjust. My goal is to track every ticket, update and status and replicate this info. list_info object can only be used for get all(get list). Added a new action and playbook named 'Delete Ticket From Trash'. servicedesk: This resource represents a service desk. It can be achieved using Python scripts by installing Python runtime in builds older than Hello, I'm looking at the projects API for Servicedesk Plus. The older version will be deprecated from version 12000 and the support will be You need to send the TECHNICIAN_KEY and format in Params and the data in Body. ServiceDesk Plus Cloud API endpoints. Once the API Names are defined, it cannot be edited (Setup -> CMDB -> Required CI Type -> Details Tab -> API Name) The API for the required For navigating and getting data, list_info can be provided with input_data. Each request, project, change, and asset in the application has a unique ID displayed in the URL of the corresponding details page. Creating an issue using the Jira REST API is as simple as making a POST with a JSON document. If at anytime I’ve forgotten to add something, the source documentation for the WebApi plugin is here and the ServiceDesk Plus Rest API user guide is here. Custom Actions SD-114094 : api/v3/attachments and api/v3/attachment APIs are removed as announced here. list_info object should be encoded. Authentication is fine, I can create a request The ESM version has some changes towards the user/technician APIs. Integration version: 4. or once login done -> click the below link to Use this API to build an integration between Identity Security Cloud and a service desk ITSM (IT service management) solution. uri("https://server/api/v3/requests/{id}?TECHNICIAN_KEY={api_key}", id, TECHNICAL_KEY) . Integration version: 5. Ensure you include your API key in But recently i have been evaluating ServiceDesk Plus do to the integration with out current tools, it seems to be filled with neat features that could save us a bunch of time on billing and just tickets in general. Get CIs. The stored credentials, or those provided in Connection and Credentials, must have permission to perform this Enforcement Action. I would like to get the current ticket info with search_fields applied. display_value: The time in a readable form in a format as personalized by the user. However, I have been unable to get a simple update to work. The portal name is provided during organization creation. The API key can be obtained via the sdplus section: Admin, Assignees, Edit Assignee (other than yourself), Generate API Key. I can get filtered data (1 ticket) from the build-in API portal. API v3 - Return More than 10 items. here. com/products/service Can anyone help with this simple attempt to update a Request using the v3 API syntax? I am currently using PostMan to test the API and can generate AuthTokens, Retrieve a list of Here is my script in APIv3 for closing declined request and set resolution to "Rejected by approver". Technician having SDAdmin role can perform add operations on admin CIs like Business Service, Department etc. This script can be configured under Request custom triggers and you will find more information about this here. Dear users, We would like to inform you all that we have revamped the attachment V3 API (api/v3/attachments) for better security and performance. 0 Configure ServiceDesk Plus to work with Google Security Operations SOAR. An Access Token Before generating Access Token, you need to know about the data center in which your data The API is a ready API of ManageEngine Service Desk Plus which works in POSTMAN and also using Python requests library but fails . The authentication between ServiceDesk Plus and integrated application is through an API key. REST API acts as a bridge between ServiceDesk Plus and other applications. I've also API for the status check for fetching is /api/v3/health_status. Dear users, ServiceDesk Plus V1 APIs for the change module will reach its end-of-life (EOL) on January 31, 2024. ManageEngine ServiceDesk Plus Cloud API V3 Documentation; ManageEngine ServiceDesk Plus; Permissions. Integrate Modules supported for CMDB API Operation. [SOLVED] API v3 Field and Form Rules Script to get User Additional Field. Integrate ManageEngine ServiceDesk Plus with the Axonius Asset Management Platform. ManageEngine ServiceDesk Plus is an IT help desk and customer support system. Editions. Major Difference. V3 API format changed for projects, milestones, tasks, worklogs, comments. 0 Portals Operations Input Data Search Criteria Search Criteria Table of contents Fields Condition Value/Values Children Pagination ServiceDesk Plus Cloud API is built using REST principles which ensures predictable URLs that makes writing applications easy. This always returns 10 technicians: {"response_status":{"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value not present for input_data"}],"status":"failed"}} Log out using SAML . Until then, both the existing and the new versions will be The ManageEngine ServiceDesk Plus Cloud API uses the OAuth2. Jira versions earlier than 8. You cannot change a request (issue) type simply by altering the value of the field that contains the Maximum API limit in a 24-hour window for various editions of Zoho Desk. Unpublished V3 API support is not available; Support will be provided only for the ServiceDesk Plus MSP builds (released within one year from the current date). The Info communication happens via HTTP Request. We use a common term under the ESM Directory as ' Users ' instead of ' Requesters ' and ' Technicians ' separately. Hello. To create request custom functions, go to Admin > Incident Management > Request Custom Function. API has the ability to write back to the ticket as well as read, interact with tasks, write work logs, read approvals. Moving forward, any upcoming releases will not have access to the V1 Change APIs. Technician with rights to adding assets (asset addition role) can perform add operations on assets CIs like workstaions,printers etc. deleted_time (datetime) Represents a date/time as a JSON Object. Please refer to the below for your reference which is sent using postman. Reference This question has been posing a few issues recently but a number of clients have been attempting to return a list of requests via the API by a specific value on the Request such as Group. This api name is necessary to make the API calls. Note: API calls will be triggered through the account of the technician whose Updated the connector to be compatible with ManageEngine ServiceDesk Plus API v3. The REST API authenticates users using Technician Key, thus eliminating the SD-114094 : api/v3/attachments and api/v3/attachment APIs are removed as announced here. However when I try and list all projects I can only get the first 10 projects. ; To generate the API key to the existing technician, click the Edit icon beside the technician. Authentication ServiceDesk REST API in SSIS (Use OAuth 2. (Login as administrator to view the same) Once login -> Goto Admin -> API -. Can you help me, please. If you want to generate the API key to the existing technician, click the edit icon beside the Does anyone know how to give JSON input to the v3 API and have it work? I've been bashing my head against the wall all day. ServiceDesk is hosted on server too. The OLD format will continue to work without any issues, as the OLD and NEW APIs are using different URLs for Worklog API. All the output fields will be string encoded except boolean. Learn how easily you can In the above sample, the API response in the 'resp' variable will be in JSON format since ServiceDesk Plus v3 API responses are in JSON format. Example 2. Once the user is moved to the respective instance, ' Users ' will be termed as ' Technicians ' and ' Users ' (no more requesters) based on their roles. Fixed a bug that prevented version 1. Hey! I actually recently wrote some modules for this exact thing for some automation recently. Use it to retrieve the service desks in your Jira instance, managed the requests service desks can handle, manage scheduled_end_time (datetime) Represents a date/time as a JSON Object. block() . I have done that, but still get ""Technician key in the request is invalid. 2. V3 Attachment API Migration Document. One such script is a Field and Form rule to get a requester's room number and enter it into a field on the incident template. (V3) (Copying parent UDF fields, Resource Information and parent attachments) as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's The REST APIs are for developers who want to integrate Jira Service Management with other applications or administrators who want to automate their workflows and processes. value: The time in long format (No. rdjkoknnwqtrsgzekcvmpxnffwhbqkbsdgeicqpmerovunjlowyy